Refund Policy

We want you to be happy with your shoes. If something is not right, we will make it simple to sort out.

Returns

You may return unworn footwear in original packaging within 30 days of delivery for a refund or exchange.

• Shoes must be unused and in sellable condition
• Original box and tags should be included where applicable
• Proof of purchase is required

How to start a return

Email support@shoemartco.com.au with your order number and reason for return. We will provide return instructions.

Refunds

Approved refunds are processed to the original payment method within 5–10 business days after we receive and inspect the return.

Exchanges

If you need a different size, contact us first so we can confirm availability before you send the original pair back.

Faulty items

If your product arrives damaged or faulty, contact us within 7 days of delivery with photos. We will arrange a replacement or refund in line with Australian Consumer Law.

Nothing in this policy limits your rights under the Australian Consumer Law.